Refund & Cancellation Policy

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Refund & Cancellation Policy

1. Introduction

Bright Financial Services, Finance does not provide refunds or cancellations as we are a Non-Banking Finance Company. We require a payment gateway to receive EMIs from our customers.

2. Refund Conditions

  • Multiple debits from the Customer’s Card/Bank Account due to a technical error OR if the Customer’s account is debited with an excess amount in a single transaction due to a technical error. In such cases, the excess amount (excluding Payment Gateway charges) will be refunded to the Customer.
  • Due to a technical error, if the payment is charged to the Customer’s Card/Bank Account but the transaction is unsuccessful.

3. Refund Application Process

  1. The Customer must submit a refund application with the transaction number and the original payment receipt (if available) to support@brightfinanceservices.com.
  2. The application will be processed manually, and after verification, if the claim is valid, the excess amount will be refunded via electronic mode to the borrower's account.
  3. Refunds will be processed within 7 calendar days of receiving the valid claim. It may take 15–20 days for the refunded amount to reflect in the Customer’s bank account, depending on the bank’s policy.

4. Company’s Liability

The company assumes no responsibility and shall incur no liability in case of failure to process a payment due to any of the following reasons:

  • If the Payment Instruction(s) is incomplete, inaccurate, invalid, or delayed.
  • Insufficient funds/limits in the Payment Account.
  • Funds in the Payment Account are under any encumbrance or charge.
  • The Customer’s bank refuses or delays honoring the Payment Instruction(s).
  • Circumstances beyond the control of the Company, including but not limited to fire, flood, natural disasters, strikes, power failures, or system failures.

5. Termination of Services

  • The User agrees that Bright Financial Services, Finance may, at its sole discretion, suspend or terminate their account (or any part thereof) for any reason without penalty.
  • The Company may discontinue access to its services at any time with or without notice.
  • Any suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities.
  • Upon termination, the User must immediately stop using the services.

6. Dispute Resolution

Any dispute, controversy, or claim arising out of or related to this policy will be resolved through binding arbitration in accordance with the Indian Arbitration & Conciliation Act, 1996.

Arbitration will be conducted on an individual basis and will not be consolidated with any claim or controversy of any other party. The decision of the arbitrator will be final and binding on all parties.